The American Association of Motor Vehicle Administrators (AAMVA) presented the following awards at the 2019 AAMVA Region 2 Conference, June 24-26, in Houston, Texas:

Customer Convenience Award for their Motor Voter Initiative. In March 2018, the Tennessee Department of Safety and Homeland Security partnered with the Tennessee Secretary of State’s Office and the Tennessee Attorney General’s Office to provide a real-time voter registration interface for the department’s two most used external applications—eServices and the Self-Service Kiosk. Prior to this interface, customers were only able to submit voter registrations in person at a Driver Services Center or County Clerk affiliate. The new interface not only added a customer convenience component but also provided real-time notification to the Secretary of State’s Office for voter record updates.

A five-year project to update the business process and information technology systems at the Department of Licensing (DOL) has earned a Certificate of Project Excellence from the state’s office charged with oversight of major state IT projects.

The Office of the Chief Information Officer (OCIO) has recognized the licensing department’s Driver and Vehicle System (DRIVES) project (https://www.dol.wa.gov/about/what-is-drives.html) for meeting all objectives and finishing ahead of schedule. Its only impact on the more than seven million Washingtonians it serves was a four-day closure over last year’s Labor Day Weekend.

MyLocalTax Brings More Transparency and Efficiency to Agency Operations 

Local governments across Illinois now have financial information at their fingertips thanks to the Illinois Department of Revenue’s (IDOR) new online portal. MyLocalTax provides a centralized location for local government officials to access information from IDOR, providing increased communications and control over finances through timely and transparent information-sharing. The new portal also frees up IDOR staff to serve localities more effectively on other pressing issues. 

The Pennsylvania Department of Revenue took another significant step forward on May 8 by holding a kickoff event to provide an overview of the work that will be done as part of the second rollout of the department’s modernization project. This rollout will involve the modernization of the tax administration systems the department has used for Inheritance Tax, Realty Transfer Tax and Medical Marijuana Tax, and will provide a workflow system for the Voluntary Disclosure Program.

Now in its sixth year, the Workforce 100 recognizes companies that excelled in human resources over the course of the previous year. To determine which companies make the list, Workforce editors work with researchers from the Human Capital Media Research and Advisory Group, the publication’s research division.

The research team created a model to sift through publicly available data on HR performance to separate the best from the rest. To give employees more of a say in the rankings, we asked recruiting and job-review website Glassdoor to provide data on what workers are saying about the companies that made our list. From there, we combined that information with the public data available to create our 2019 Workforce 100 list.

The Blue Arrow Awards highlighted OmaVero for Best Digital Service of the Year and top Customer Experience. The Customer Experience category (UX=CX) awards the customer experience that is loved by their customers. Such services are easy and enjoyable to use; they improve the life of their users while making the best use of their time and money. While this isn’t normally associated with income taxation, OmaVero is taking strides to change that for Finnish citizens!

The Indiana Department of Revenue (DOR) has partnered with Fast Enterprises, LLC to take Indiana to the next level in state tax administration. This partnership will provide Indiana with an entirely new, state-of-the-art technology system for DOR’s customers to file tax returns, make payments, view and manage their business and individual tax accounts.