Michigan’s Unemployment Insurance Agency (UIA) serves a population of nearly ten million people. The “great recession” hit particularly hard in industrial states like Michigan. UIA’s staff and systems were stretched to the limit. However, the UIA managed to serve its clients through this tough period despite the fact that many components of its IT system were decades old. During the height of the recession in 2009, UIA paid weekly benefits to nearly 1.4 million people. At the same time it continued to serve the needs of over 200,000 employers
Over an 18 month period, the California Employment Development Department (EDD) Automated Collections Enhancement System (ACES) project successfully replaced the Agency's legacy employment tax system, which supported the entire agency's back-end tax operations. That in itself is impressive, but what makes this even more remarkable is that they did it on-time, on-budget and for a fraction of the cost they were expecting. Attesting to the project's success, an EDD oversight staffer said that in her lengthy career of working on these types of projects, "the ACES Project was the most successful and the most fun!"
The Montana Department of Revenue (DOR) serves more than 700,000 taxpayers, administering taxes that annually generate in excess of $2.5 billion in revenue for the state and for local governments. DOR has more than 600 employees located in offices across all 56 Montana counties.
In 2001, the Louisiana Legislature passed a tax amnesty bill that would let delinquent taxpayers settle their scores with the state, free of penalties and interest. However, at that time, the Louisiana Department of Revenue’s (LDR) technology infrastructure featured a 25-year-old platform hosting a hodgepodge of approximately 5,000 computer programs that handled LDR’s various taxes and business functions. To implement the amnesty, the tax agency spent months reprogramming applications.
Nestled in the Land of Enchantment, the State of New Mexico Taxation and Revenue Department (TRD) serves over one million taxpayers. Nearly 1,000 agency employees are managing tax programs and motor vehicle fees that together generate more than $5 billion in annual revenue.
The Idaho State Tax Commission (ISTC) is responsible for the administration of many of Idaho's tax and revenue programs as well as the State's unclaimed property registry.
Serving a population of 1.3 million, ISTC oversees 1.6 million accounts filing two million tax returns each year and remitting $2.3 billion in annual revenue to the State of Idaho.