Project Highlights

project highlights

Tennessee: An A-LIST System

August 2018

In 2013, the Tennessee Department of Safety and Homeland Security was still working in its 30-year-old mainframe system with a building full of paper and a list of goals they wanted to achieve. February 2015 brought about a new driver services system, A-LIST, which has since helped the agency achieve all of their original goals and more as they continue improving Tennessee customers’ experience.

Download PDF

Jamaica: A Vision of Progress

June 2018

In 2009, Vision 2030 Jamaica was introduced—a national development plan to make Jamaica the place of choice to live, work, raise families, and do business. “Coming out of this reengineering was a recommendation for software, hardware, and buildings for Tax Administration Jamaica (TAJ),” said Vaughn Thomas, Jamaican Technical Lead for RAIS. “We knew that we had to find software that integrated well with the goals of the organisation.” From April 2014 to September 2016, TAJ worked with Fast Enterprises to implement their new Revenue Administration Information System (RAIS).

Download PDF

Michigan's Unemployment Insurance Solution

October 2014

Michigan’s Unemployment Insurance Agency (UIA) serves a population of nearly 10 million people. The Great Recession hit particularly hard in industrial states like Michigan. UIA’s staff and systems were stretched to the limit. However, the UIA managed to serve its clients through this tough period despite the fact that many components of its IT system were decades old. During the height of the recession in 2009, UIA paid weekly benefits to nearly 1.4 million people. At the same time, it continued to serve the needs of over 200,000 employers.

Download PDF

A California Success Story

August 2012

Over an 18-month period, the California Employment Development Department (EDD) Automated Collections Enhancement System (ACES) project successfully replaced the agency's legacy employment tax system, which supported the entire agency's back-end tax operations. That in itself is impressive, but what makes this even more remarkable is that they did it on time, on budget, and for a fraction of the cost they were expecting. Attesting to the project's success, an EDD oversight staffer said that in her lengthy career of working on these types of projects, "the ACES Project was the most successful and the most fun!"

Download PDF

Montana Department of Revenue Case Study

April 2010

The Montana Department of Revenue (DOR) serves more than 700,000 taxpayers, administering taxes that annually generate in excess of $2.5 billion in revenue for the state and for local governments. DOR has more than 600 employees located in offices across all 56 Montana counties.

Download PDF

How Louisiana's Department of Revenue Stays Cool, Calm, and Collecting

Winter 2005

In 2001, the Louisiana Legislature passed a tax amnesty bill that would let delinquent taxpayers settle their scores with the state, free of penalties and interest. However, at that time, the Louisiana Department of Revenue’s (LDR) technology infrastructure featured a 25-year-old platform hosting a hodgepodge of approximately 5,000 computer programs that handled LDR’s various taxes and business functions. To implement the amnesty, the tax agency spent months reprogramming applications.

Download PDF

New Mexico Taxation & Revenue Department Case Study

May 2005

Nestled in the Land of Enchantment, the State of New Mexico Taxation and Revenue Department (TRD) serves over one million taxpayers. Nearly 1,000 agency employees are managing tax programs and motor vehicle fees that together generate more than $5 billion in annual revenue.

Download PDF

Idaho State Tax Commission Case Study

June 2003

The Idaho State Tax Commission (ISTC) is responsible for the administration of many of Idaho's tax and revenue programs as well as the State's unclaimed property registry.

Serving a population of 1.3 million, ISTC oversees 1.6 million accounts filing two million tax returns each year and remitting $2.3 billion in annual revenue to the State of Idaho.

Download PDF

project awards

2018: State Scoop 50 Awards | State IT Innovation of the Year

2016: Best Application Serving an Agency’s Business Needs

New York City Department of Finance Integrated Business Tax System, using FAST’s GenTax® software

2016: State of Montana I.T. Recognition Award | I.T. Excellence Award for GenTax® V10 Upgrade

2008: Best of the Web Digital Government Achievement Award | Government-to-business category

2015: Roadrunner Award

2014: Governor’s Award for Excellence for Innovation and Efficiency

2012: Governor’s Continuous Improvement Award

2012: Federation of Tax Administrators Award for Taxpayer Service and Education

2008: Outstanding Service Award for Innovation

2012: Government Achievement Award

2011: Award for Excellence from the Government Finance Officers Association of the United States and Canada

2010: Stella Award

2009: Public Sector Merit Award | Government Modernization

2008: Public Sector Gold Award | Best in-class performance

2008: Public Sector Merit Award

2010: Federation of Tax Administrator Award | Award for Outstanding Management and Organizational Initiative

2005: Federation of Tax Administrator Award | Technology Applications in State Tax Administration

2001: Public Sector Technology Award