Project Highlights

project highlights

Michigan's Unemployment Insurance Solution

October 2014

Michigan’s Unemployment Insurance Agency (UIA) serves a population of nearly ten million people. The “great recession” hit particularly hard in industrial states like Michigan. UIA’s staff and systems were stretched to the limit. However, the UIA managed to serve its clients through this tough period despite the fact that many components of its IT system were decades old. During the height of the recession in 2009, UIA paid weekly benefits to nearly 1.4 million people. At the same time it continued to serve the needs of over 200,000 employers

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A California Success Story

August 2012

Over an 18 month period, the California Employment Development Department (EDD) Automated Collections Enhancement System (ACES) project successfully replaced the Agency's legacy employment tax system, which supported the entire agency's back-end tax operations. That in itself is impressive, but what makes this even more remarkable is that they did it on-time, on-budget and for a fraction of the cost they were expecting. Attesting to the project's success, an EDD oversight staffer said that in her lengthy career of working on these types of projects, "the ACES Project was the most successful and the most fun!"

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Montana Department of Revenue Case Study

April 2010

The Montana Department of Revenue (DOR) serves more than 700,000 taxpayers, administering taxes that annually generate in excess of $2.5 billion in revenue for the state and for local governments. DOR has more than 600 employees located in offices across all 56 Montana counties.

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How Louisiana's Department of Revenue Stays Cool, Calm, and Collecting

Winter 2005

In 2001, the Louisiana Legislature passed a tax amnesty bill that would let delinquent taxpayers settle their scores with the state, free of penalties and interest. However, at that time, the Louisiana Department of Revenue’s (LDR) technology infrastructure featured a 25-year-old platform hosting a hodgepodge of approximately 5,000 computer programs that handled LDR’s various taxes and business functions. To implement the amnesty, the tax agency spent months reprogramming applications.

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New Mexico Taxation & Revenue Department Case Study

May 2005

Nestled in the Land of Enchantment, the State of New Mexico Taxation and Revenue Department (TRD) serves over one million taxpayers. Nearly 1,000 agency employees are managing tax programs and motor vehicle fees that together generate more than $5 billion in annual revenue.

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Idaho State Tax Commission Case Study

June 2003

The Idaho State Tax Commission (ISTC) is responsible for the administration of many of Idaho's tax and revenue programs as well as the State's unclaimed property registry.

Serving a population of 1.3 million, ISTC oversees 1.6 million accounts filing two million tax returns each year and remitting $2.3 billion in annual revenue to the State of Idaho.

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project awards

2016: Best Application Serving an Agency’s Business Needs

New York City Department of Finance Integrated Business Tax System, using FAST’s GenTax® software

2016: State of Montana I.T. Recognition Award

I.T. Excellence Award for GenTax® V10 Upgrade

2008: Best of the Web Digital Government Achievement AwardGovernment-to-business category

Montana Department of Justice’s Gambling Control Division Suite of Services

2014: Governor’s Award for Excellence for Innovation and Efficiency

2015: Roadrunner Award

2001: Public Sector Technology Award

2012: Governor’s Continuous Improvement Award

2012: FTA Award for Taxpayer Service and Education

2008: Outstanding Service Award for Innovation

2012: Government Achievement Award

2011: Award for Excellence from the Government Finance Officers Association of the United States and Canada

2010: Stella Award

2009: Public Sector Merit Award  | Government Modernization

2008: Public Sector Gold Award | Best in-class performance

2008: Public Sector Merit Award

2010: Federation of Tax Administrator Award | Award for Outstanding Management and Organizational Initiative

2005: Federation of Tax Administrator Award | Technology Applications in State Tax Administration