GovTech Spotlights the Success of Oregon’s UI and Paid Leave Modernization
The Oregon Employment Department’s unemployment insurance and paid leave modernization, which prioritized the customer experience, launched on time and on budget.
How Vermont and Colorado Transformed the DMV Experience
"Start with the customer in mind.” Colorado and Vermont give advice on how other DMVs can replicate their successful system modernizations.
Nevada Praised for On-Time, On-Budget Launch of New Unemployment System
Nevada’s new unemployment system includes robust fraud prevention and user-friendly tools such as online serf-service and a chatbot.
Over Half a Million Customers Download Georgia’s Mobile Driver License
The Georgia Department of Driver Services has onboarded over 500,000 mobile driver license users since the innovative service launched in May 2023.
Tennessee’s New Unemployment Tax System Is More Intuitive
Tennessee’s new unemployment insurance system streamlines processes for staff and makes it easier for employers to manage accounts.
Massachusetts Launches Mobile-Friendly Unemployment System, Slashes Wait Times
The new system has helped dramatically reduce call wait times. Key features including enhanced fraud prevention, Spanish language services, and 24-hour self-service options to increase accessibility.
Strategies for On-Time, On-Budget Government Projects
What makes a government modernization successful? FAST and our agency partners share insights with GovTech.