Oregon DMV Expands E-Services, Improves Customer Service
“Oregon DMV is now a place of innovation and continuous process improvement,” said Ben Kahn, manager for innovation and planning at the Oregon Department of Transportation. Find out how the DOT revamped the customer experience with FastDS-VS.
Pennsylvania’s Online Tax System Goes Live After 10 Years, $100M
In 2018 the Pennsylvania Department of Revenue chose FAST to modernize its system. In 15 months, the agency rolled out all business taxes and myPATH, a digital hub for customers. Now, the agency has an integrated system expected to save $10 million annually.
Maryland Motor Vehicle Administration Modernization Named Best Use of Technology and Innovation
In recognition of the agency’s Customer Connect System Modernization, the Maryland Department of Transportation Motor Vehicle Administration received an award in Best Use of Technology and Innovation at the 2022 America’s Transportation Awards.
Georgia Department of Revenue’s Cloud Migration Serves as Model for Other Agencies
NASCIO invited the Georgia Department of Revenue’s CIO to share lessons from the agency’s successful transition to the cloud, which saves money, improves security, and enhances flexibility.
Maryland Motor Vehicle Administration Wins Awards in Customer Convenience and Innovation
The Maryland Department of Transportation Motor Vehicle Administration received six awards during the 2022 AAMVA International Conference, including honors for the agency’s work in Customer Convenience and Education, Innovative Use of Technology, and Community Service.
Oregon Employment Department Launches More Flexible System
The Oregon Employment Department worked with Fast Enterprises to implement more adaptable, modern software. Agency staff have thoroughly tested the new system to ensure it increases efficiencies for staff and customers.