ACEing Tax Collections

Imagine if workers had to log on to 13 different systems to answer your customer’s question, “How much do I owe you?” Or what if determining whether a refund should be mailed or applied to an outstanding balance required querying the same 13 systems? That was the situation in Arlington County, Va., where an array of separate systems had cropped up over the years.

We initiated a project to replace the county’s disparate tax systems by implementing a single integrated Assessment Collection and Enterprise (ACE) system for all the county’s taxes. We accomplished that using commercial off-the-shelf software (GenTax®).