Eight agencies and two state employees received “Best of Washington” Awards for the use of innovative technologies to improve and more efficiently deliver public services. Gov. Jay Inslee delivered opening remarks to summit attendees, and was on hand to congratulate the award winners at a Nov. 7 ceremony during the 20th annual Digital Government Summit in Olympia.

The Tennessee Department of Revenue was a finalist for the National Association of State Chief Information Officers (NASCIO) award for its implementation of the $50 million tax project TR3 (Rip, Replace, Revitalize!). The project implemented GenTax, a commercial off-the-shelf tax software from Fast Enterprises, which provides electronic tax filing and online payment options.

With efficiency in mind, Hawaii’s Department of Taxation (DOTAX) implemented GenTax, a tax software from Fast Enterprises, to modernize their tax system. Through this modernization, the project was able to improve not only its efficiency, but also its security, compliance, and overall process for payments and returns.

The Indiana Department of Revenue (DOR) today launched the first phase of its four-pronged approach to modernizing the tax filing system to be more user-friendly for businesses, local governments and residents in the state. Project NextDOR, as the initiative is dubbed, began in September 2018 after Fast Enterprises was awarded an RFP contract to provide its fully integrated software solution, GenTax, to accommodate the roughly 65 different tax types in Indiana.

The Pennsylvania Department of Revenue undertook a tax modernization project known as the Pennsylvania Tax Hub, or PaTH. With this upgrade came a 90% error reduction rate for International Fuel Tax Agreement (IFTA) returns, as well as a 74% reduction in turnaround times.The Department of Revenue used Fast Enterprises’ tax software, GenTax, to update its online service portal.

Several southeastern motor vehicle agencies were recognized for their efforts to modernize their software by leveraging Driver and Vehicle Services software developed by Fast Enterprises, a software development company based in Centennial, Colorado. Arkansas’ Department of Motor Vehicles was awarded the Excellence in Government Partnership Award for bringing online access to driver and motor vehicle services throughout the state. Georgia’s Department of Driver Services received the Improved Through Effectiveness Award by efficiently assisting clients. Tennessee also brought convenience to their customers through the use of the FAST software, which includes an online services portal and gives clients more flexibility in how they register to vote.