How New Zealand Partnered with FAST to Integrate Tax and Child Support

Nearly seven years ago, New Zealand’s Inland Revenue (IR) agency began its partnership with Fast Enterprises to implement a “total makeover” and replacement of the nation’s entire tax system. The IR Transformation Programme is entering its final year, and Greg James—a deputy director who manages the project—is confident that it will be completed on time and below budget. The project not only replaces the software used by IR, but it is also transforming many business processes, including legislation and organizational design.